Craig Clugston

 

7413 Pine Grove Drive Jenison, MI 49428, 616-288-9605, craigclugston@gmail.com

 

 

Veteran with Active Security Clearance achieved solid customer service experience in Information Technology settings showing attention to detail, professional appearance, behavior, and punctuality. Achieved a good understanding of computer hardware and software, including installation, configuration, and troubleshooting support of various pc’s and peripherals. Non Smoker, Non Drinker.

 

Technical Skills

Experienced with Microsoft Windows operating systems and software. Experienced with Open Source Linux Mint desktop operating system, and Mac OS X. Some experience with Windows 10. Hands-on experience with desktop computer repair, installation, configuration, and maintenance. Also wireless router set up, printers, and other PC accessories.

Certifications: Security + CE, MCTS, A+ CE, MCP, HDI SCA, RMA.

Professional Experience

 

Peckham Inc.

3777 Sparks Drive SE, Grand Rapids, MI  49546

08/2012- Present.

Enterprise Help Desk Agent for Defense Logistics Agency supporting end-user devices, assists customers with desktop application installation, maintenance, and troubleshooting.

·  Bomgar remote troubleshooting for Windows 7 Enterprise.

·  Microsoft Office and Email, GOTS Applications, Juniper /Citrix VPN, Cisco, and Avaya soft phone..

·  Managing call resolution using BMC Remedy ticketing system.

·  Active Directory Accounts.

 

 

TEK Systems   

Grand Rapids, MI

11/2010-12/2010, 11/2011-12/2011

Security Systems Technician Assistant with EPS ( Engineered Protection Services Inc.).

Performed Visual inspection of keypad and other alarm componants.

Achieved 100% alarm functionality for Meijer Stores Inc. 

 

 

Love INC Computer Ministry

Hudsonville, MI

04/2009-04/2011

Volunteer Computer Technician.

Achieved 400 + hours of volunteer hands-on A+ experience in computer repair working with various brands of PC's. Performed repair of various computers (Dell, HP) for clients and resale store. Virus and Spyware removal. Troubleshooting with Linux software. Data Recovery, printer and monitor cleaning and recycling. Install

firmware and software and OS updates. Set up of Microsoft and Linux computer systems for clients and resale store.

 

craigclugston@gmail.com, 616-288-9605

 

 

 

Other Work Experience

Meijer Inc.

Grandville, MI

08/26/2015- 06/30/2016

Produce Associate, Bakery Associate

 

Education

 

US Navy A School              

Center for Information Dominance, Corry Station Pensacola, FL

01/2012-06/2012

Information Technology.

Classes consisted of: Cisco CompTIA A+, Windows 7, CCNA, MCP, Integrated Learning Environment Radio/Satellite Communications.

Achieved Navy NEC 2790 Certificate, 760 Hours, CEU 19, and A+ 220-701,702 Certification.

 

New Horizons Computer Learning Center   

Grand Rapids, MI

07/2007-10/2007

Information Technology.

Classes taken: Microsoft Certified Professional, Help Desk Institute Support Center Analyst, ITIL, CompTIA Net+. Achieved two certifications: MCP, HDI SCA.

 

Military Experience

 

US Navy Reserve 

Grand Rapids, MI,

09/2010-09/2013,

Information Technologist Second Class. Rank: E-5.

Achieved a Top Secret Military Clearance and was awarded the Navy Achievement Medal for Performing 35 Military Funeral Honors.

 

Navy Seabees Steel Worker and Personnel Specialist.

Army National Guard 42 A

Grand Rapids, MI

12/2000-08/2009

Achieve the rank of E-5, Secret Security Clearance, and awarded the Army Good Conduct Medal.

 

Honorable Discharge.